Returns Conditions
Please follow the links below for instructions on making a return:
Returns in the UK
International returns
Returns must meet the following conditions:
- Items must be unused and in their original, undamaged packaging
- Items must be returned within 365 day of receipt
- If your return meets all our conditions then your refund will be processed within 5 days of it arriving with us, please be aware that your bank may take 3-5 days to show the refund on your statement.
UK Returns:
- You can use our returns portal to book a parcel back to us.
- You can drop it off at one of thousands of Royal Mail drop off points or even arrange to have it picked up for just 60p through the returns portal.
- If you are exchanging an item then we will cover the cost of your return delivery.
- If you are returning an item for a refund then we will deduct £3.95 for small items and £7.95 for larger items (like skates) from your final refund to cover the cost of the return.
International returns: