A big thank you to Gaston for his help with a query. I phoned the shop on Friday morning and explained what I was looking for. Gaston requested I send him over a few photos and a bit more information by email. By Friday afternoon I had received a very thorough and detailed reply setting out six options with links to products on the website. After careful consideration I placed an order on Sunday and received a generous Black Friday discount. I look forward to receiving my (grandson's) new skates later this week - although I could have got them by Tuesday if required.
This is my third order from these guys. The level of customer service is outstanding. The range of products is brilliant and prices are very competitive. Highly recommended.
Absolutely phenomenal shop. I have previously ordered items online. However, today I visited the store as I now live close by. The customer service is absolutely fantastic. I was helped by Olly, who gave me some excellent advice and brought me several pairs to try on and was super accommodating throughout. Highly recommend buying any of your skate gear from here, and if you can,definitely visit the shop so you can try stuff on!
Great shop, great staff. Plenty of variety and stock. Easy to get to and plenty of parking. Staff is very helpful and you can try on as many skates as you like.
This time I bought a pair of Flying Eagle X5D Spectre.
Cool little shop. The guys' knowledge here is much appreciated and always nice being able to test fit before buying. Online shop and returns is brilliant too. Check out their YouTube channel if you're looking for any blading tips etc
Thankyou! I had to give a shout out as I feel your service has been so kind and lovely. Ordered skates online which came with apec 7 barrings. Ordered APEC 9s to replace 7s (accidentally ordered 8 instead of 16). First time buying skates, wasn't too sure what I was doing. The company must have realised, fitted 16 9s onto my boots ready with some smaller apec spares. Thankyou for realising my mishap and what I was trying to do. The spares are the correct ones for my young daughters skates (she's got a few on way out, so was a brilliant send for her aswell). Very very kind you changed them for me aswell.
Highly recommend. Was my first time and clearly they go above and beyond.
Excellent customer service! Great variety of skates. Guys were very helpful and so knowledgeable. I picked my birthday gift and I am very pleased! Shop has very cool vibe. Thank you so much.
Great service, hadn't bought new skates in years, needed help choosing the right setup and Ollie took great care of me and I went away with the great skates and I keep going back for accessories!!
Was really excited when I finally ordered my skates after spending weeks looking. Unfortunately the wrong skates were sent by mistake which was super disappointing.
I used loco skates return service which was easy enough to use, I emailed them the next day and they rang me back very quickly.
They guys were sound on the phone and they sent me the right skates out that day and I received them the very next day. Was all delt with very quickly and they threw in a t shirt and some wax as an apology for the mix up.
Great customer service just a shame the wrong ones got sent as it took the excitement away for the experience.
I haven't skated for about 20 years, I did some research but had some questions and when I called up the guy was really helpful. We discussed a few options and I ended up buying a pair of USD Sway Team IV. They arrived next day and fit true to size.
My experience was great from start to finish and I highly recommend Loco Skates.